Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fashally.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
We have an older home with one sad little light bulb hanging in the garage. We used to find things in the garage by stumbling over them or feeling around in the general area where we saw them last. But we replaced the sad little light bulb with this light and at night our garage is lit up like daylight with the garage door is up. This is one gadget that works!
Look I am Biased, I like Lights that Are Super Bright in My Garage. This Lights Up my Garage so that I can easily and comfortably have a Good view and actually work in my garage. Very Bright, did I say that already? Anyway, even better, its Very Adjustable. The three fins rotate and can be moved to face any direction so that the light is useful to You, because it's exactly where you want it. relatively heavy and good quality. If you care about your lighting, this is for you!
These lights are bright! Perfect for my garage and lightened up the whole room compared to what it was. Only complaint was one of my first orders had one of the three LED panels that was DOA but the store was very quick to send a replacement. Very worth the buy and make working in garage so much easier to see.
This LED garage light is AWESOME! All you need to do is to install it into a bulb socket (or whatever it’s called). The lights are super bright and the angle is adjustable. I like that each of the three lights can be adjusted independent of each other, so if you have 3 different things at different heights/areas of a room that you’d like to light up, this light allows you to do so. The lights are super bright so I recommend not looking directly at the lights or else you’ll get retina burn.. take my word for it! My family likes to go camping and we always go to campgrounds that’s have electricity. We usually bring a lamp. I’m thinking I’ll replace the lamp bulb with this LED light to illuminate our campgrounds very easily. Cannot wait!
This is an amazing light. It brightens up my garage like if it was daylight. I bought this for the garage in my cottage, but decided to try it out at my condo. Since i didn't have a ceiling socket (only have a 3 foot neon), i tried putting it in place of the garage door opener bulb. I removed the bulb cover of the opener and screwed in the new light. The directionnal adjustable panels allow you to send the light where needed. This so bright that after it's on, turning the neon light on doesn't even make a difference. I'm going to have to leave this there and buy a second one for my cottage...