Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fashally.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I’m embarrassed to say that my shower even looked that horrible but it has been a disgusting mess since I moved in-the previous occupant didn’t keep up with cleaning it and we have very hard water. I’ve tried EVERYTHING to get this thing clean. I’ve scrubbed with a heavy duty scrub daddy, a whole shelf of cleaning products, “homemade” cleaners-I MEAN EVERYTHING. I have spent HOURS trying to scrub this thing clean and all I’ve ended up with is disappointment (I have shed actual tears over this shower y’all). But after five minutes of letting some Comet spray sit on my shower and then using these brushes I am amazed. It saved me so much time and effort. I did enlist the help of my husband and had to change my drill battery- we desperately need a different drill- but seriously after about 30 minutes and minimal effort my shower looks stunning. I haven’t used these multiple times so I can’t speak to how they hold up but the first use was great. I purchased the blue set and am so pleased with how they worked. For heavily textured areas like the shower floor I highly recommend switching the direction on your drill just to make sure you get all of the nooks and crannies. If you’ve been sitting with these in your cart for a while like I was please bite the bullet and try them out.
Bought these to clean out the vehicles in our household. I was not expecting them to work as well as they did. These made very easy work of some pretty nasty carpet and floormats. I used Chemical Guys' citrus upholstery shampoo with these and it honestly made a humongous difference. Just knowing that I don't have to spend hours scrubbing by hand is a huge plus for me. Hook these into a drill and you are going to be done lightyears faster! I used the lower speed setting on my Ryobi as the faster speed was working a little too good-it would sling stuff everywhere. Slowed it down and way more controllable and the results were way better than expected. The bristles held up just fine. No stray bristles anywhere and they were just stiff enough to dig out the dirt and grime while actually helping to reset the nap on my girlfriends' floormats. They look brand new! The extension really comes in handy when doing under the seats and in the corners of the floorboard. Real handy! It normally would take me about 4 hours to do my Hyundai by hand. This kit helped me knock it out in just over an hour. And it looks so much better. Don't let the price fool you, please. I know there are more expensive and bigger-named brush sets out there. This set works and it works extremely well. And this is from a non-professional who is simply a conscientious owner who likes a clean interior.