Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fashally.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very quality item, large enough for both feet . It can easily sit level by simply raising it a little, it doesn’t have to be on the hook portion to hold securely , I have a 2001 landcruiser with a roof rack and was having to stand on the window opening to fully access the rack. This lets me step up from the door jamb and easily reach the rack . I can use it on front or rear doors easily. I opted for this over the cheaper folding units after seeing one a friend had bought and was impressed by its quality. This is a item that should last a lifetime
Amazing quality and design! I am 5’1” and bought a rooftop box for my vehicle... how in the world can I reach it without lugging around a step stool for the rest of my life? In comes this genius door step! Holds up to 400lbs, and I believe that. I can fit both feet on the step, enough to feel sturdy. Side note - on my vehicle at least (2016 Hyundai Tucson), the front door jamb is pretty vertical, while the back is at an angle. I would not use this on the rear doors, because I feel like weight would crumple the skin of my car, and not because of bad product design but rather just because of the angle itself. Don’t hesitate if you’re thinking about buying this!
I too, was skeptical about purchasing this step for my Subaru Forester, since I had read about the damage people claimed it caused to their vehicles from the screws at the attachment point. I figured I would just buy them to check for myself. Well, as you can see from the pictures, the screws don't even SHOW at the attachment point on the vehicle! The pictures I saw look quite different from the item that I have. Perhaps the company modified them and put out a different version. I can't explain that, but I can say that I am 100% pleased with my purchase and most of all, no damage whatsoever to my car.
I used to carry a folding step with me to get up into the rooftop carrier on top of my Subaru SUV. This doorstep gets me higher for great access to my carrier. It is perhaps a little too high, but that is OK. I step on the door jam of the car then up onto the doorstep with the other foot. Feels very solid and secure. There is a layer of rubber where the step is next to the car so that the car's door jam does not get scratched. It can be used on the front or back door, so great access to the full carrier without having to reach too far. It folds very small so that I can store it in the driver's door storage compartment for easy access.