Polityka zwrotu kosztów

CANCELLATION

1. Fashally.com accepts order cancellation within 24 hours after payment but before items are shipped.

You are able to submit a cancellation request from the order list. Fashally.com will agree or refuse your request according to the state of your order.

 

RETURN & REFUND

14 days return. We want to give you a hassle-free way to return anything.

At Fashally.com, we make sure every piece of clothing is well packed and dispatched, and every change is timely communicated to avoid any inconvenience to our clients. We suggest you make sure all items are well-received and are not damaged/faulty when you receive your packages. 

You can request Fashally.com balance of refund for one of the reasons listed below,  please kindly review our policy below:

1. For the damaged, defective, or incorrectly sent items

Conditions when Fashally.com will conduct a resend or refund for you:

1.1 Wrong style/color/size received

1.2 Incomplete ratio received

1.3 Damaged/faulty items received

 

*Please note that:

1.There will be slight differences in the colors of pictures versus the original due to the lighting and different screen features.

2.The material of items shall be subject to the description and real pictures in the description.

3.Quality issues do not include thread problems.

4.The odor problem of special fabrics will be eliminated after standing for a few days or washing with water.

 

In case you've received an order under the conditions above, please notify us with an image of the original receipt within 2 days of receiving your order to contact@fahsally.com.

2. For the unwanted items

Fashally.com allows our customers to return the unwanted items but they shall be in their original condition in the original packaging. Clients will be responsible for the charges of freight in and out. 

 We do not offer Freight To Collect (FTC) service for the packages returned to us. In case you've received an item you don't want, please send out the item through a local post office, as importation tax may occur if the order is shipped by express shipping (DHL，FedEx，UPS，TNT，EMS，DPEX).

No restocking fee is to be charged for your returning items.

SHIPPING GUARANTEE

Fashally.com support full refund or resend if your package hasn't been delivered successfully 45 days (60 days for Brazil only) later since its shipping out according to the tracking information.